Kou9 treats the security of your personal information as its highest priority. This privacy policy explains what data we collect, why we collect it, and how we keep it safe.
Kou9 is a trusted online gaming and betting platform with millions of players across Bangladesh. Protecting your personal information and privacy is our foremost responsibility.
This privacy policy explains in detail what types of information kou9 collects, how that information is used, with whom and under what circumstances it may be shared, and how your data is kept secure. This policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards.
By using kou9's services through the website, mobile app, or any other digital channel, you are considered to have accepted the terms of this privacy policy. Please read it carefully. If you have any questions, our Support team is always ready to help.
Kou9 collects certain personal information in order to provide its services. This information is gathered in two ways: what you provide directly, and what is collected automatically during your use of the platform.
| Data Type | Example | Why We Collect It |
|---|---|---|
| Contact Information | Name, date of birth, mobile number | Account Creation & Verification |
| Identity Documents | National ID, Passport | KYC Verification |
| Payment Information | BKash/Nagad number, transaction ID | Deposits & Withdrawals |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Gaming Data | Game history, bets, wins | Improving Service Quality |
| Cookie Information | Session data, preferences | Improving User Experience |
In addition to the above, kou9 also stores messages you send via customer service chat or email to help make future support interactions smoother.
Kou9 uses the data it collects strictly for defined, legitimate purposes. The following outlines exactly how your information is used:
Kou9 shares your personal information with third parties only in very limited circumstances and for specific reasons. Your data is never shared outside of the following cases:
Kou9 has contractual agreements with all third parties requiring them to use your data only for specified purposes and to maintain appropriate security standards.
Kou9's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.
You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to stop working properly.
Kou9 applies industry-leading technical and organizational measures to protect your data. Our security framework operates on the following levels:
Kou9 believes you should have full control over your own data. The following outlines your key rights:
You have the right to know what information kou9 holds about you. Submit a request through Support and we are obligated to provide it.
If any of your stored information is incorrect, you can request a correction. Updates are typically made within 7 business days.
After your account is closed and all legal obligations are met, you may request that your personal data be deleted.
In certain circumstances, you may request that the processing of your data be restricted or stopped.
You have the right to obtain a copy of your data in a machine-readable format.
You can opt out of promotional messages at any time.
To exercise any of these rights, contact the kou9 Support team. We generally respond to requests within 30 days.
Kou9 is an adults-only (18+) platform. We do not knowingly collect personal information from anyone under the age of 18.
Kou9 reserves the right to update this privacy policy when necessary. Changes may occur due to legal requirements, new services, or security improvements.
The date of the latest update is always shown at the top of this page. We recommend checking it regularly.
If you have any questions, complaints, or requests regarding this privacy policy, please get in touch. kou9's Support team is available 24 hours a day, 7 days a week.
We typically respond to your request within 24 to 48 hours. Complex matters may take up to 30 business days.
Kou9 is more than a gaming platform — it is a safe space built on your trust.
Kou9 protects all your data with 256-bit SSL encryption, meeting the same standards used by the international banking industry. Every transaction and login is fully secure.
Kou9 never sells your personal information to third parties. Our revenue comes from gaming services, not your data. That is our firm commitment.
Our security team monitors your account activity around the clock. If anything suspicious is detected, immediate action is taken and you are notified.
Kou9's KYC process is fully transparent. Your identity documents are used solely for verification and are stored securely on encrypted servers.
You always have the right to view, correct, delete, or download your data. Exercise this right at any time through kou9 Support.
Independent security experts regularly audit kou9's systems. Any vulnerabilities are identified and resolved promptly to keep your data safe at all times.